Every card purchase appears on the card Transactions page, where you can filter, open a transaction for its full details and see how spend is settling.
View and filter transactions
Go to Cards › Transactions. You'll see every purchase with its cardholder, status, receipt and amount, plus top-ups, auto top-ups and withdrawals.
Search, or filter by date, card, cardholder, status or receipt.
Transaction statuses
Status | What it means | What to do next |
Pending | Authorized; the amount is on hold | Nothing – usually settles next business day |
Completed | Settled | – |
Declined | Not approved; you weren't charged | |
Reversed | The merchant released the hold | Nothing – the amount is back |
Disputed | You've disputed the charge | Wait for the outcome – can take months |
Refunded | The merchant refunded you | Nothing |
Refund pending | A merchant refund is on its way | Nothing – it lands automatically |
Refund failed | A merchant refund didn't go through | Contact the merchant, then support |
Open a transaction
Select any transaction to see its merchant, category, cashback and dates. For foreign purchases it also shows the merchant's charge and exchange rate. You can add a memo, or dispute the transaction from there.
Cards spend in USD. Purchases in another currency carry a flat 1% foreign exchange fee. USD purchases have none.
Card statements
Select Export transactions at the top of the page for a monthly card statement, for one card or all cards. Altitude emails you a download link when it's ready.
See Statements and documents for what it contains.
Receipts
Every card transaction expects a receipt. Cardholders email receipts to your company's receipt address and each one is matched to the right transaction – the receipt status shows on the transaction.
Cardholders: see Submit your receipts.
Admins: see Set up and review card receipts.
Your card account balance
Your Spendable balance is at the top of Cards. Select the info icon next to it for the breakdown:
Spendable – what your cards can spend now.
On hold – purchases that haven't settled yet.
Total – your full card account balance.
Top-ups that are still processing show separately until they arrive.
To move money in or out, see Top up and withdraw card funds, or keep it funded with auto top-up.