Altitude sends email notifications to keep you and your team informed about important activity in your account. Notifications cover sign-in verification, payments, team changes, rewards and more.
Some notifications are sent to all members, while others are sent only to members with specific rights. Payment, rewards, permissions and member notifications respect your notification preferences.
Notification types
Sign-in and verification
Email verification: Sent when you sign in with your email. Contains a verification code to confirm your identity.
Verification approved: Sent when your business verification (KYB) is approved and your account is fully activated.
Payments
Payment initiated: Sent to members with Vote rights when a new transfer is proposed.
Payment approved: Sent to members with Execute rights when a transfer reaches the Approval Threshold and is ready to execute.
Payment sent: Sent to all members when a transfer is executed.
Payment received: Sent to all members when an incoming deposit is detected.
Team and permissions
Invitation: Sent to the invitee when they are invited to join your Altitude account.
Member added (read-only): Sent when a read-only member is added or accepts an invitation.
Member removed: Sent when a member is removed from the account.
Permissions review: Sent to members with Vote and Execute rights when a proposal to change a member's permissions is created.
Permissions updated: Sent to the affected member when a permissions change is executed.
Rewards
Rewards deposit confirmed: Sent to all members when a deposit into Altitude Rewards is confirmed.
Rewards withdrawal confirmed: Sent to all members when a withdrawal from Altitude Rewards is confirmed.
Rewards paid: Sent to all members when monthly rewards are distributed.
Bills and statements
Bill received: Sent when a bill is received via your Altitude Bill Pay forwarding address.
Statement ready: Sent when a statement or CSV export you requested is ready to download.
Who receives each notification
Not every notification goes to every member. Altitude routes notifications based on the action and each member's rights, along with their notification settings:
Notification | Sent to |
Email verification | The member signing in |
Verification approved | Account admins |
Payment initiated | Members with Vote rights |
Payment approved | Members with Execute rights |
Payment sent | All members |
Payment received | All members |
Invitation | The invited person |
Member added (read-only) | The added member |
Member removed | The removed member |
Permissions review | Members with Vote and Execute rights |
Permissions updated | The affected member |
Rewards deposit confirmed | All members |
Rewards withdrawal confirmed | All members |
Rewards paid | All members |
Bill received | All members |
Statement ready | The member who requested the export |
Notification preferences
You can choose which email notifications you receive. To manage your preferences, go to Settings, find the Notification preferences section, and select Edit to open the Notification Preferences modal.
Preferences are organized into three tabs:
Tab | Notifications |
Transactions | Incoming Deposits, Outgoing Transactions (Transaction Initiated, Transaction Approved, Transaction Executed) |
Configuration | Member Added or Removed, Permissions Changed |
Rewards | Rewards Deposit, Rewards Withdrawal |
Each notification can be toggled on or off individually. The Outgoing Transactions toggle acts as a parent control for the three sub-options beneath it.
Some notifications cannot be turned off, including sign-in verification, verification approved, bill received, and statement ready emails.
Need more information? For questions, contact [email protected] ✉️