Every transaction on your Altitude Card expects a receipt. To submit one, email it to your company's receipt address – Altitude reads it and matches it to the right card transaction. There is no app to install and nothing to set up.
Send a receipt
Take a photo of the paper receipt, save the PDF, or keep the merchant's email receipt.
Email it to your company's receipt address, for example [email protected]. Your card admin can share the address for your workspace.
Send it from the email address your card was issued to. That is how Altitude knows the receipt is yours – receipts are only matched against your own transactions.
Note: If a receipt arrives from an email address Altitude doesn't recognize, it isn't dropped – the sender receives an email asking them to clarify or resend.
What you can send
Photos of paper receipts (JPG or PNG).
PDF attachments, such as invoices.
Receipts in the body of the email itself – a forwarded order confirmation or ride receipt works as it is.
You can send several receipts in one email, and each is processed separately. Send one receipt per transaction.
Note: Links to files (for example Google Drive) are not processed. Attach the file itself instead.
What happens next
Altitude matches your receipt to the right transaction using the amount, the merchant and the date. If the receipt total differs from the charge – a tip, tax, a currency conversion or a pre-authorization – it works out the difference and shows the reasoning.
A clean match needs nothing more from you. Anything uncertain is flagged to your card admin, who can approve it, reject it or ask you for a better copy. You can see the receipt status on your transactions – see Track card transactions.
If a receipt can't be matched
You'll receive a reply asking you to clarify or resend. Respond with a new file, or with a short written explanation – it is saved as a note on the receipt.
If a transaction is still missing its receipt, your card admin can send you a reminder email from Altitude. Forward the receipt when you get one.