Each invoice prints the payment instructions of the account you chose to Pay into. Your customer pays to those details, the money lands in that account, and you match the deposit to the invoice.
How your customer pays
USD invoices: ACH or wire, or USDC on a supported network.
EUR invoices: SEPA, or EURC on Solana.
These are the same details as your Deposit screen. See Receive funds for timing, limits and fees.
Important: Your customer must pay in the currency and on the network printed on the invoice, and name your business exactly as shown. Stablecoins sent on the wrong network cannot be recovered.
Send a reminder
Select Remind on an open invoice. Altitude emails the invoice to your customer again, with the PDF attached.
Match a payment
The deposit appears on your Transactions page like any other incoming payment. Match it from either side:
From the deposit: on Transactions, select Match invoice and choose the invoice.
From the invoice: select Mark paid and choose the deposit.
The invoice moves to the Paid tab, and the deposit row shows the invoice number.
Note: A match marks the whole invoice as paid, whatever the deposit amount. For installments, match the final deposit. Matched the wrong deposit? Unmatch it and match again – see below.
Unmatch a payment
If you matched the wrong deposit, or a test deposit was matched before your customer's full payment arrived, undo the match and match the right deposit instead.
On the Paid tab, select the invoice to open Invoice details.
Open the three-dot (•••) menu and select Unmatch payment.
Select Unmatch payment to confirm.
The invoice moves back to the Open tab and the deposit can be matched to another invoice. Your customer is not notified. To match the correct deposit, select Mark paid on the invoice.
Payments made outside Altitude
If your customer paid by another route, such as a different bank or payment provider, record it on the invoice instead of matching a deposit.
On the Open tab, select Mark paid on the invoice.
Choose Paid outside Altitude, below the list of deposits.
Enter the date it was paid and, if you like, a note on how it was paid.
The invoice moves to the Paid tab and shows Outside Altitude as where the payment went.