Altitude is passwordless. There are two ways to sign in, and both take you to the same account and workspace: a one-time code sent to your account email, or your Google account if that's the email on your Altitude account. Your passkey is no longer used to sign in – you still use it to approve payments and other sensitive actions.
Sign in with your email
Go to app.altitude.xyz and enter your email.
Select Continue with email.
Open the email from Altitude and enter the six-digit code. Each code works once and expires after 10 minutes.
See Passkeys in Altitude for how your passkey still protects your account.
Sign in with Google
If the email on your Altitude account is a Google account (Gmail or Google Workspace), you can sign in with Google instead of entering a code:
Go to app.altitude.xyz and select Continue with Google.
Choose the Google account that matches the email on your Altitude account and complete Google's sign-in.
Google confirms that you own that email address, and Altitude signs you in to your existing account. This works for workspace members and for cardholders who were invited by email.
Signing in only gets you into the app. When you approve a payment, sign a transaction or take another security-sensitive action, Altitude asks for a passkey and a six-digit code sent to your primary email. You can add a passkey for each device you use for Altitude.
What Google sign-in doesn't do
It isn't a way to sign up. Google sign-in only works once your account exists and your business email is set up on it. To open an account, sign up with your business email. After that, you can sign in with Google on later visits.
It doesn't replace your passkey. Your passkey is still your primary key, and you need it to authorize actions in your workspace. See Enterprise security on your Altitude account and workspace.
It doesn't change your email. Google sign-in only works for the exact email on your Altitude account. To move to a different address, see Members.
Staying signed in
However you sign in, you stay signed in for about 30 minutes. Shortly before your session ends, Altitude asks whether you want to stay signed in. If you don't respond, you're signed out automatically and can sign back in with either method.
Troubleshooting
I used to sign in with my passkey. Where did it go? Passkeys are no longer used to sign in. Sign in with the code sent to your email, or with Google. Your passkey still approves payments and other sensitive actions, so keep it reachable.
My sign-in code didn't arrive. The code comes from [email protected] with the subject "Your Altitude verification code" and usually arrives within a minute. Check your spam or junk folder, confirm you entered the email on your Altitude account, then request a new code from the sign-in page.
My code was rejected or expired. Each code works once and expires after 10 minutes. Request a new code and use the most recent email Altitude sent you.
I chose Continue with Google and Altitude doesn't recognise the email. The Google account you picked doesn't match an Altitude account, so Altitude treats it like any unknown email. Check that you selected the right Google account, especially if you're signed in to more than one in your browser. If you don't have an Altitude account yet, sign up with your business email instead.
My Altitude email isn't a Google account. Google sign-in is only available when your Altitude email is a Gmail or Google Workspace address. Sign in with the code sent to your email instead.
I signed in and I'm asked for my passkey when approving something. This is expected. Signing in starts your session; your passkey and email code still protect every sensitive action.
I lost the device with my passkey. Sign in with the code sent to your email, then replace the lost passkey from Settings › My account. See Passkeys in Altitude. If you can't reach your recovery email, contact Altitude support.